Watch Out for Scammers Pretending to Be Family Members

In recent years, many seniors have reported receiving phone calls or emails from people pretending to be their children, grandchildren, or other family members. These scams are often called “grandparent scams” or “imposter scams.” The goal is to trick you into sending money or giving personal information.

What Scammers May Say

The caller or email may sound urgent and emotional. For example, they may say things like:

• “Grandma, it’s me! I’m in trouble.”

• “Please don’t tell anyone. I need your help.”

• “I was in an accident and need money for bail, hospital bills, or travel.”

• “I lost my wallet and can’t get home unless you send money right away.”

They often pressure you to act quickly and may ask you to send money through wire transfer, gift cards, or cryptocurrency.

How to Protect Yourself

1. Pause and stay calm. Scammers want you to panic. Take a breath before reacting.

2. Verify the story. Hang up and call your family member directly using their real phone number. If they don’t answer, call another relative to confirm.

3. Don’t give personal information. Never share your bank details, Social Insurance Number, or passwords over the phone or by email.

4. Be careful with caller ID. Scammers can make their phone number look like it’s local or even show a family member’s name.

5. Trust your instincts. If something feels off, it probably is.

What to Do If You Fell for a Scam

• Contact your bank or credit card company immediately to try to stop or reverse the payment.

• Report the scam to your local police and the Canadian Anti-Fraud Centre (1-888-495-8501 or antifraudcentre-centreantifraude.ca).

• Tell a trusted family member. It can feel embarrassing, but sharing your story helps protect others too.

Final Tip

Remember: your loved ones would never want you to send money in secret or rush into a decision. When in doubt, check it out.